HOPE understands that you care how information about you is used and shared, and we appreciate you trust that we will do so with the utmost care. We take your privacy seriously and are committed to protecting your personal information.
What Information We Collect and How We Use That Information:
We collect two types of information, Standard Web server traffic pattern information, and information collected through our registration forms and when you make a donation via the Web site. Standard web server traffic pattern information is comprised of general traffic, site usage, and length of stay information which is collected and stored in log files. This type of information is shared externally, if at all, only on an aggregated basis.
Our registration forms require users to give us contact information that may include name, email address, format preference (HTML vs. Text), mailing address, phone numbers, interests, and similar information. We use this information to contact you should there be a question about your donation and we also use this information to personalize communications to you to keep you informed about our programs and progress. We will use your email address to contact you about our programs unless you specifically opt out in accordance with this Policy. We do not request or store sensitive information from our visitors, such as credit card or social security numbers. HOPE may keep a record of which links you click within emails in order to gauge the effectiveness of email marketing.
HOPE does not sell or otherwise provide your personal contact information to any other organization and will not do so in the future without obtaining your permission.
If you do not wish to receive these communications, or if you would like to change the frequency or types of communications you receive from us, simply click the unsubscribe link in any email or contact us and we will be pleased to respect your wishes.
Internet Protocol Address:
We collect an IP address from all visitors to our Site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our Site, analyze trends, track users' movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customized, personalized content. IP addresses are not linked to personally identifiable information.
Use of "Cookies":
All information provided to HOPE is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
Upon request, we will provide you with the contact information we maintain about you so that you may request corrections or provide a change of address. This information will be sent via postal mail, which we believe is the most secure method of communication. Please contact us in writing at: HOPE HQ Austin: 1111 E. 2nd St. Austin, TX 78702.
To protect your privacy and security, we will take reasonable steps to verify your identity before providing information or making corrections.
Third Party Web Sites:
Our Site may contain links to other Web sites which are not under the control of HOPE. Please note that when you click on one of these links, you are entering another Web site for which HOPE has no responsibility. Inclusion of these links is for your convenience only and to enhance your experience on the HOPE Web site. It does not imply an endorsement by HOPE. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.
We respect your privacy and allow you to restrict internal and external sharing of your personal information. We recognize that you may wish to limit the ways in which we contact you and we offer the following options should you contact us and wish to opt out of receiving communications from us:
1. Do not contact me by telephone.
2. Do not contact me by postal mail.
3. Do not contact me by email.
4. Do not contact me with fundraising requests supporting HOPE.
5. Do not contact me or share my information with anyone.
If you do not wish to receive any email communications from us in the future, please contact us or click the 'Unsubscribe' link at the bottom of any email you receive from us. If you contact us with an opt-out request, all reasonable efforts will be taken to ensure that you will not receive any of the selected communications from us in the future. If you do not wish to opt out at this time, you may do so at a later date should you so desire.
This Web site and the materials on it are owned by HOPE and/or HOPE. Reproduction of this material in other publications or on other websites requires the express written permission of HOPE and/or HOPE. All rights reserved.
Your California Privacy Rights:
If you are a resident of California, you are entitled to request the following information which we will provide to you free of charge:
1. A list of the types of personal information which we disclose to third-parties for direct marketing purposes in the preceding calendar year;
2. The names and addresses of all third parties that receive personal information in these categories from us in the preceding calendar year and examples of the products or services marketed by these businesses.
a. name and address;
b. electronic mail address;
c. age or date of birth;
d. names of children;
e. electronic mail address of children;
f. number of children;
g. the age or gender of children;
m. telephone number;
o. political party affiliation;
p. medical condition;
q. drugs, therapies, or medical products or equipment used;
r. kind of product purchased, leased or rented by customer;
s. real property purchased, leased or rented;
t. the kind of service provided;
u. social security number;
v. bank account number;
w. credit card or debit card number;
x. payment history;
y. information pertaining to assets, liabilities or credit worthiness.
Please direct your request for these types of information to the address under "Contacting the Web Site," below.
Contacting the Web Site:
HOPE HQ: Austin
1111 E. 2nd St.
Austin, TX 78702